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Do you negotiate prices?
No. Vault 882 does not negotiate prices. All items are listed at the price established for that item. Prices may vary based on the brand, condition, rarity, age, market value, and other characteristics of the individual item.
Can I make an offer?
No. Vault 882 does not accept offers. Please consider the listed price when deciding whether an item is right for you.
Do you offer bundle discounts?
No. Vault 882 does not offer bundle discounts. Each item is individually priced.
How often do you add new inventory?
New inventory is added weekly, but the amount of inventory added varies. Our inventory depends on the merchandise we are able to acquire through sources such as yard sales, estate sales, private purchases, and other sourcing opportunities.
Because our inventory is primarily unique and pre-owned, the selection and quantity of new items will vary from week to week.
How do I know when new items are listed?
Join the Vault 882 email list to receive updates about new inventory, listings, and other Vault 882 announcements.
Can I request specific brands or sizes?
No. Vault 882 does not offer special requests for specific brands, sizes, styles, or items.
Our inventory is based on what we are able to acquire, and our selection changes regularly. Because many of our pieces are unique or one-of-a-kind, we cannot guarantee that a particular brand, size, style, or item will become available.
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Do you accept returns?
No. Vault 882 operates under an All Sales Final policy. Returns are not accepted for buyer's remorse, change of mind, fit, sizing, color preference, or other personal preference.Do you offer exchanges?
No. Vault 882 does not offer exchanges. Because much of our inventory consists of unique, one-of-a-kind, vintage, antique, and pre-owned merchandise, we cannot guarantee replacement inventory.Can I return an item because it doesn't fit?
No. Customers are responsible for reviewing the listed size, measurements, photographs, description, and condition information before purchasing. Items cannot be returned because of fit or sizing preferences.Can I return an item if I change my mind?
No. Purchases cannot be returned because of a change of mind, buyer's remorse, personal preference, or failure to review the listing before purchase.Can I return an item because I don't like the color?
No. Color preference is not a reason for return. Customers should review all photographs and product descriptions before purchasing. Actual colors may vary somewhat depending on lighting, photography, and the customer's device or screen settings.What if I receive the wrong item?
If you receive an item that is different from the item you purchased, contact Vault 882 promptly through the platform where the purchase was made. We will review the transaction and determine the appropriate resolution in accordance with the applicable marketplace policies.What if an item arrives damaged?
Contact Vault 882 promptly and provide photographs of the item, packaging, shipping label, and damage. We will review the situation and, when appropriate, assist with the applicable carrier or marketplace claim process.What if an item is not as described?
Vault 882 makes every reasonable effort to accurately photograph and describe each item, including material flaws or notable wear that we identify. If you believe an item materially differs from its listing, contact us promptly through the marketplace where you purchased it. Any resolution will be handled in accordance with the applicable marketplace's policies and procedures.What if an electronic item does not work when I receive it?
Electronics are described and tested to the extent reasonably possible before listing. Any known defects or limitations will be disclosed in the listing. If you believe an electronic item was materially misrepresented or arrived damaged, contact Vault 882 promptly through the marketplace where the purchase was made. Any resolution will be subject to the applicable marketplace rules.Are sale or promotional items returnable?
No. Unless otherwise required by applicable law or the rules of the marketplace through which the purchase was made, promotional, discounted, clearance, and sale items are also final sale.Are items purchased at markets and festivals returnable?
No. Purchases made at Vault 882 pop-ups, markets, festivals, and other in-person events are final sale. Customers are encouraged to inspect merchandise before completing a purchase.Can I return a vintage or antique item?
No. Vintage and antique items are final sale. Customers should carefully review photographs, descriptions, measurements, condition information, and disclosed imperfections before purchasing.Can I return a pre-owned handbag, shoe, or clothing item?
No. Pre-owned merchandise is final sale. Because used merchandise may have signs of prior wear, customers should carefully review the item's condition description and photographs before purchasing.What if I made a mistake when placing my order?
Contact Vault 882 immediately. Once an order has been processed or shipped, changes or cancellations may not be possible. A mistake by the customer does not automatically create a right to cancel or return the purchase.Can I cancel an order after it has shipped?
No. Once an order has shipped, it cannot be canceled through Vault 882. Any marketplace-specific cancellation or buyer-protection rules that apply to the transaction will control.Do marketplace return policies override Vault 882's policy?
Marketplace purchases are also subject to the rules, buyer protections, dispute procedures, and applicable policies of the platform through which the transaction was completed. Where a marketplace requires a return, refund, cancellation, or other remedy, Vault 882 will follow the applicable marketplace requirements.What should I do if I have a problem with my order?
Contact Vault 882 as soon as possible through the platform where you made your purchase. Please provide your order information and a clear description of the issue. Photographs or other documentation may be requested so that we can evaluate the situation.Does contacting Vault 882 guarantee a refund or return?
No. Contacting customer service does not automatically create an entitlement to a return, refund, exchange, or store credit. Requests are reviewed according to the applicable Vault 882 policy, marketplace rules, and applicable law.Why are all sales final?
Vault 882 primarily sells unique, pre-owned, vintage, antique, collectible, and one-of-a-kind merchandise. Once an item is sold, a comparable replacement may not be available. Our All Sales Final policy allows us to maintain accurate pricing and inventory while offering unique merchandise to customers -
What types of products does Vault 882 sell?
Vault 882 offers a changing selection of curated resale merchandise, including clothing, shoes, handbags, jewelry, vintage items, antiques, collectibles, electronics, and other unique finds. Available categories and inventory vary based on what we acquire.
Are Vault 882 items new or pre-owned?
Our inventory may include new, pre-owned, vintage, antique, and collectible merchandise. The condition and relevant details of each item are provided in the individual listing.
Where does Vault 882 get its inventory?
Vault 882 sources merchandise through garage sales, estate sales, thrift stores, self-purchased merchandise, and other resale sourcing opportunities. Our inventory changes regularly based on what we discover and acquire.
How do you determine an item's condition?
We evaluate each item based on its overall physical condition, visible wear, functionality when applicable, age, and other characteristics relevant to the type of merchandise. The condition is described in the individual listing.
How are flaws and imperfections disclosed?
We make reasonable efforts to identify and disclose significant flaws, damage, stains, missing components, repairs, alterations, and other notable imperfections that we discover during our inspection. Customers should carefully review all photographs and descriptions before purchasing.
Are measurements provided?
Measurements are provided when appropriate for the item. Because manufacturer sizing can vary, customers should rely on the measurements and information provided in the listing rather than assuming that a particular labeled size will fit the same as a new item.
Are the colors shown in photographs accurate?
We make reasonable efforts to photograph merchandise accurately. However, colors may appear different depending on lighting, photography conditions, device settings, and screen displays. Minor color variations do not necessarily indicate that an item is materially different from its listing.
Are vintage items expected to show signs of age?
Yes. Vintage merchandise may naturally show age-related wear, patina, fading, discoloration, repairs, or other characteristics associated with its age and prior use. Any significant condition concerns identified by Vault 882 will be disclosed in the listing.
How does Vault 882 determine whether an item is vintage?
Vintage status may be determined using available information such as the item's design, materials, construction, labels, markings, manufacturing characteristics, brand history, and other research. Unless specifically stated, Vault 882 does not guarantee a precise manufacturing year.
How does Vault 882 determine whether an item is antique?
Items represented as antiques are identified based on available information concerning their age, construction, design, provenance, markings, and other relevant characteristics. Unless specifically stated, Vault 882 does not guarantee a precise manufacturing date or provenance.
Are designer and name-brand items authentic?
Vault 882 does not knowingly sell counterfeit merchandise. Branded merchandise is inspected and researched using commercially reasonable methods appropriate to the item. When authenticity cannot reasonably be established, we will not represent the item as authentic.
How does Vault 882 authenticate branded merchandise?
Authentication methods may vary depending on the brand and item. Our evaluation may consider construction, materials, labels, hardware, markings, serial or date codes when applicable, packaging, design characteristics, and other available information. Authentication is not necessarily performed by the brand itself or by a manufacturer-authorized service.
Do you sell replicas or counterfeit items?
No. Vault 882 does not knowingly purchase, advertise, or sell counterfeit merchandise.
Are repairs, alterations, or modifications disclosed?
We make reasonable efforts to disclose significant repairs, alterations, modifications, replacements, or restorations that we identify. Customers should review the complete listing description and photographs before purchasing.
Are accessories included with an item?
Only accessories specifically shown or identified as included in the listing are included with the purchase. Accessories pictured for display purposes may not be included unless the listing states otherwise.
Do shoes come with their original box?
Not necessarily. Shoe boxes, dust bags, extra laces, inserts, or other original accessories are included only when specifically stated in the listing.
Do handbags come with their original accessories?
Not necessarily. Dust bags, authenticity cards, straps, receipts, boxes, tags, or other accessories are included only when specifically stated in the listing.
Are jewelry materials identified?
When information can reasonably be determined, the listing will identify known materials, markings, stamps, or other relevant characteristics. Customers should not assume that an item is made from precious metals or contains genuine gemstones unless the listing specifically states that information.
Are gemstones or precious metals professionally certified?
Not necessarily. Unless a listing specifically states that an item has been professionally tested, graded, or certified, Vault 882 does not represent that the item has received professional certification. Any available testing or documentation will be disclosed in the listing.
Are electronics tested before being listed?
Electronics are inspected and tested to the extent reasonably possible before listing. The specific testing performed may vary depending on the type, age, condition, and functionality of the item. Any known limitations or defects identified during testing will be disclosed.
Do electronics include chargers, cables, or accessories?
Only accessories specifically identified in the listing are included. Customers should review the listing photographs and description to determine exactly what is included.
Do electronics come with a warranty?
Unless expressly stated in writing, electronics are sold AS IS and do not include a Vault 882 warranty or manufacturer warranty. Any warranty specifically provided with an item will be stated in the listing.
Are batteries included with electronics?
Battery inclusion varies by item. The listing will identify whether a battery is included when that information is relevant.
Are vintage and antique items tested for functionality?
When an item has a functional component, Vault 882 may test it to the extent reasonably possible. Age, fragility, safety considerations, or the nature of the item may limit testing. Any known functional limitations will be disclosed.
What if an item's condition changes after it is listed?
Vault 882 may update, remove, or modify a listing if additional information about an item's condition becomes available before the item is sold.
Can I request additional photographs?
Additional photographs may be available upon request when reasonably practical. Customers should request any additional information they need before purchasing, as all sales are generally final subject to applicable law and marketplace requirements.
Can I request additional measurements?
Yes, when reasonably practical. Customers are encouraged to request measurements before purchasing if the information provided in the listing is not sufficient for their needs.
Can I see an item's flaws before purchasing?
We encourage customers to carefully review all photographs and descriptions. When a significant flaw is identified, we make reasonable efforts to photograph and describe it. Customers may contact us with questions before purchasing.
Why are some items priced differently from similar items?
Prices may vary based on factors such as brand, condition, rarity, age, demand, materials, functionality, market research, and the individual characteristics of the item. Similar-looking items may have significantly different values.
Are products professionally appraised?
Not necessarily. Vault 882 may research an item's brand, age, condition, comparable sales, and other available information when determining pricing. Unless specifically stated in a listing, an item has not been professionally appraised. Vault 882 does not guarantee an item's market value, collectible value, investment value, or future resale value.
Why isn't every item available on every marketplace?
Vault 882 uses different marketplaces based on the type of merchandise, platform audience, item size, category requirements, and other business considerations. An item may therefore appear on one marketplace but not another.
Can I purchase an item I saw on another marketplace through the Vault 882 website?
Not necessarily. Each marketplace may have its own checkout, payment, shipping, fees, and transaction requirements. Customers should purchase through the sales channel where the item is currently listed unless Vault 882 specifically directs otherwise.
Are all products one of a kind?
No, but many Vault 882 items are unique or available in very limited quantities. Because our inventory is primarily sourced from resale opportunities, we cannot guarantee that a sold item will be replaced with the same or an identical item.
Can I request that an item be held while I decide?
Unless a specific listing or event promotion states otherwise, items are not placed on hold. An item may be purchased by another customer while you are considering it.
Can I purchase an item before it is listed?
Generally, no. Items must complete our intake, inspection, preparation, pricing, and listing process before they become available for purchase.
Why do product descriptions sometimes differ between marketplaces?
Marketplace listing requirements and available fields vary by platform. We make reasonable efforts to keep descriptions accurate and consistent, but customers should rely on the complete listing, photographs, condition information, and terms displayed on the marketplace where the purchase is made.
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Do you offer shipping?
Yes. Shipping is available for eligible items purchased through the Vault 882 website and applicable online marketplaces. Shipping options and requirements may vary depending on the item and the platform where the purchase is made.
Where do you ship?
Vault 882 currently ships to eligible addresses within the United States. Shipping availability may vary based on the item, destination, carrier, and marketplace.
What shipping carriers do you use?
We may use USPS, UPS, FedEx, or another carrier appropriate for the order. The carrier may vary based on the item's size, weight, destination, shipping service, and marketplace requirements.
How much does shipping cost?
Shipping costs vary based on the item's size, weight, packaging requirements, destination, and shipping service selected. The applicable shipping cost will be displayed at checkout or on the marketplace listing when available.
How is shipping calculated?
Shipping may be calculated using the item's dimensions, weight, destination, packaging requirements, and the shipping rates or tools provided by the applicable platform or carrier.
How long does it take to process an order?
Orders are generally processed as promptly as possible after payment is confirmed. Processing times may vary based on order volume, weekends, holidays, marketplace requirements, and the type of merchandise purchased.
Any processing or handling timeframe stated on a specific listing or checkout page should be considered the applicable timeframe for that order.
How long does shipping take after my order is shipped?
Transit times depend on the carrier, service selected, destination, weather, holidays, and other circumstances outside Vault 882's control. Carrier delivery estimates are estimates and are not guaranteed delivery dates unless a specific service provides otherwise.
When will I receive tracking information?
When tracking is available for the selected shipping service, tracking information will be provided through the applicable marketplace or order system after the package has been shipped.
Can I choose my shipping carrier?
Generally, no. Vault 882 selects an appropriate carrier based on the item's requirements, destination, available shipping services, marketplace requirements, and other fulfillment considerations.
Can I upgrade my shipping?
Additional or expedited shipping options may be available when offered by the applicable marketplace or shipping service. Availability is not guaranteed for every item.
Do you offer expedited shipping?
Expedited shipping may be available for eligible orders when offered at checkout or by the applicable marketplace. Expedited shipping does not guarantee that an order will be processed immediately; processing and transit are separate parts of fulfillment.
Do you ship to P.O. Boxes?
P.O. Box delivery depends on the carrier, item, and shipping service selected. Certain large or oversized items cannot be shipped to P.O. Boxes.
Do you ship to military addresses?
Shipping to eligible U.S. military addresses may be available when supported by the applicable carrier and marketplace.
Do you offer international shipping?
No. Vault 882 does not ship internationally or knowingly ship orders to international freight-forwarding addresses. Orders must be placed using an eligible U.S. shipping address supported by the applicable marketplace and carrier.
Do you combine shipping?
Combined shipping is not guaranteed. Because Vault 882 sells unique merchandise through multiple platforms, each item may have separate shipping requirements, packaging needs, or marketplace shipping rules.
Can I purchase multiple items and have them shipped together?
We may combine items when it is practical and permitted by the applicable marketplace. Customers should not assume that multiple purchases will automatically be combined.
Can I change my shipping address after placing an order?
Customers should verify their shipping address before completing checkout. Once an order has been placed, Vault 882 may be unable to change the shipping address. Marketplace and seller-protection requirements may also prevent us from changing an address after purchase.
Can I have my order shipped to someone else?
Orders must be shipped to an address permitted by the applicable marketplace and payment system. Customers should verify the shipping address before completing checkout.
What happens if my package is delayed?
Carrier delays can occur due to weather, holidays, transportation issues, operational disruptions, incorrect addressing, or other circumstances outside Vault 882's control.
If an order cannot be shipped within the timeframe represented at the time of purchase, Vault 882 will handle the delay in accordance with applicable law and the policies of the marketplace through which the order was placed.
What happens if my package is lost?
If tracking indicates that a package has been lost or is otherwise not progressing normally, Vault 882 will review the shipment and, when appropriate, assist with the applicable carrier or marketplace claim process.
What happens if tracking says delivered but I did not receive my package?
First, customers should verify the shipping address, check with household members or others who may have accepted the package, and check surrounding delivery areas.
Customers should also contact the carrier regarding the delivery scan. Vault 882 will assist with the applicable marketplace or carrier process when appropriate.
What happens if my package is damaged?
Customers should photograph the package and merchandise as soon as possible and contact Vault 882 through the platform where the purchase was made. We may request photographs of the packaging, shipping label, and damaged item to assist with the applicable claim or marketplace process.
What happens if my package is returned to Vault 882?
If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or another issue attributable to the recipient, additional shipping charges may apply if reshipment is available.
Any refund or reshipment will be handled according to the applicable marketplace policies and Vault 882's policies.
Are signature confirmations required?
A signature may be required for certain high-value, fragile, or otherwise appropriate shipments. Requirements may also be determined by the marketplace, carrier, insurance provider, or shipping service.
How are fragile or valuable items packaged?
Vault 882 selects packaging appropriate to the item's size, material, fragility, and shipping requirements. Fragile merchandise may receive additional protective packaging.
How are large or oversized items shipped?
Large and oversized items may require specialized shipping arrangements, local pickup, delivery, freight, or another method appropriate for the item. Available options will be stated in the listing when applicable.
How are antiques packaged?
Antiques are packaged according to their size, material, fragility, and condition. Additional protective materials may be used when appropriate.
How are electronics packaged?
Electronics are packaged using materials appropriate for protecting the item during normal shipment. Accessories, batteries, chargers, cables, and other components are included only when stated in the listing.
Are shipping charges refundable?
Shipping charges are generally non-refundable when an order has been properly shipped and delivered. Any refund involving shipping will be handled according to the applicable marketplace requirements, applicable law, and the circumstances of the transaction.
Is shipping insurance included?
Shipping insurance is not necessarily included with every shipment. Coverage depends on the carrier, service selected, declared value, marketplace requirements, and other factors.
What happens if an item is damaged during shipping?
Contact Vault 882 promptly through the platform where the purchase was made and provide photographs of the merchandise and packaging. We will review the situation and, when appropriate, assist with the applicable carrier or marketplace claim.
Can I pick up my order instead of having it shipped?
Local pickup may be available for certain items, particularly large or oversized merchandise, when specifically offered in the listing. Pickup availability is not guaranteed.
Are marketplace shipping policies different?
Yes. Each marketplace may have its own shipping requirements, deadlines, tracking requirements, seller protections, and buyer protections. Purchases made through a marketplace are subject to that marketplace's applicable rules in addition to Vault 882's policies.
Why can shipping costs differ between marketplaces?
Shipping costs may differ because each marketplace may use different shipping programs, carrier rates, dimensional-weight calculations, seller settings, promotional programs, or shipping requirements.
What if Vault 882 cannot ship my order within the stated timeframe?
If Vault 882 determines that an order cannot be shipped within the timeframe represented at the time of purchase, we will provide any notice and options required by applicable law and the marketplace through which the purchase was made. Depending on the circumstances, this may include cancellation and a prompt refund.
Does Vault 882 control the delivery date?
No. Vault 882 controls the processing and shipment of an order until the package is transferred to the carrier. Once the carrier has possession of the package, delivery timing is generally controlled by the carrier.
What should I do if I need an item by a specific date?
Contact Vault 882 before purchasing if you have a specific deadline. We cannot guarantee delivery by a particular date unless the applicable shipping service expressly guarantees that delivery date.
Do you ship items separately?
We may ship items separately when they have different shipping requirements, are stored separately, are purchased through different marketplaces, or cannot reasonably be packaged together.
Can shipping requirements affect whether an item is available online?
Yes. Certain large, fragile, hazardous, restricted, or otherwise difficult-to-ship items may be offered only through a specific marketplace, local pickup, delivery, or in-person sale.
Does Vault 882 guarantee delivery?
Vault 882 guarantees that we will fulfill and ship orders according to the applicable stated processing and shipping requirements, subject to applicable law and marketplace rules. We do not control carrier delays, weather events, transportation disruptions, or other circumstances occurring after the package is transferred to the carrier.
Are there any items you don't ship?
Yes. Certain large, oversized, fragile, restricted, or otherwise difficult-to-ship items may not be eligible for standard shipping. When applicable, the listing will identify available delivery or pickup options.
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What payment methods do you accept?
Vault 882 accepts major credit and debit cards for online purchases. Payment options may vary depending on the marketplace or sales channel where you make your purchase.
Do you accept credit and debit cards?
Yes. Credit and debit cards are accepted for eligible online purchases and at Vault 882 in-person events.
Do you accept cash?
Cash may be accepted at select markets, festivals, and other in-person events. Available payment methods may vary by event.
Do you offer PayPal, Venmo, or Zelle?
No. Vault 882 does not currently accept PayPal, Venmo, or Zelle as direct payment methods.
Do you offer Buy Now, Pay Later?
No. Vault 882 does not currently offer Buy Now, Pay Later, installment payments, or payment plans.
When is my payment processed?
For online purchases, payment is processed through the applicable checkout or marketplace when you place your order. For in-person purchases, payment is due at the time of purchase.
Is my payment information secure?
Payments are processed through secure payment systems provided by our website and marketplace platforms. Vault 882 does not request or store your full payment card information through email, social media, or direct messages.
Never send your full card number, security code, password, or other sensitive payment information through a message.
Why was my payment declined?
A payment may be declined by your card issuer, financial institution, payment processor, or marketplace. Vault 882 cannot override a declined transaction. If your payment is declined, please contact your card issuer or use another available payment method.
Will I receive a receipt?
Yes. An order confirmation or receipt is provided through the applicable checkout, marketplace, or in-person payment system.
Are taxes included in the price?
Applicable sales tax may be added at checkout or collected as required by applicable law and the sales platform used for your purchase.
Why might the price be different on different marketplaces?
Prices may vary between Vault 882's website, marketplaces, and in-person events. Different sales channels have different fees, requirements, and operating costs. The price displayed on the sales channel where you complete your purchase is the price applicable to that transaction.
Can I pay for an item later?
No. Payment must be completed at the time of purchase. Vault 882 does not offer layaway, payment plans, or deferred payment arrangements.
Can someone else pay for my order?
Purchases must be completed through the payment method and checkout process provided by the applicable sales channel. Vault 882 does not arrange separate third-party payment agreements.
What happens if I believe a payment was made without my authorization?
Contact Vault 882 promptly and contact your card issuer or the applicable marketplace. For your protection, do not send full payment-card information through email, social media, or messaging.
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Where can I shop Vault 882 online?
Vault 882 merchandise is available through select online marketplaces, including eBay, Etsy, Poshmark, Depop, Facebook Marketplace, and TikTok Shop. The marketplace used depends on the type of merchandise.
Why does Vault 882 sell on different marketplaces?
Different marketplaces are suited to different types of merchandise and shoppers. We select the marketplace that best fits the item, category, size, value, shipping requirements, and other factors.
Is every Vault 882 item available on every marketplace?
No. Our inventory varies by marketplace. Some items may be listed on only one marketplace, while others may be available through multiple sales channels.
Where do I complete my purchase?
Online purchases are completed through the marketplace where the item is listed. The Vault 882 website primarily serves as a catalog and directs shoppers to the appropriate marketplace when applicable.
Are marketplace prices the same?
Not necessarily. Prices may vary between marketplaces because each platform has different fees, selling requirements, promotional tools, and operating costs. The price displayed on the marketplace where you complete your purchase applies to that transaction.
Do marketplace policies apply to my purchase?
Yes. Purchases made through a third-party marketplace are subject to that marketplace's applicable terms, payment requirements, shipping rules, buyer protections, and dispute procedures, in addition to applicable Vault 882 policies.
Where should I go if I have a problem with my marketplace order?
Contact Vault 882 through the marketplace where you made the purchase. This allows us to review the transaction and address the issue according to the applicable marketplace procedures.
Why can't I find an item I saw on the Vault 882 website?
Inventory can change quickly. Because many of our items are unique or available in limited quantities, an item may sell before the website or another sales channel is updated.
Can I buy an item directly from Vault 882 instead of the marketplace?
Our website is primarily a catalog and shopping guide rather than a direct online checkout store. When an item is available through an online marketplace, customers should follow the link provided to that marketplace to complete the purchase.
Can I ask Vault 882 to sell an item through a different marketplace?
Marketplace placement is determined by Vault 882 based on the merchandise and the sales channel that best fits the item. We do not guarantee that an item will be moved to a particular marketplace upon request.
Can I make an offer through a marketplace?
No. Vault 882 does not accept offers or negotiate prices, regardless of the marketplace where an item is listed.
Do marketplace purchases have the same return policy?
Vault 882's general policy is All Sales Final. However, purchases made through third-party marketplaces are also subject to the applicable marketplace's policies and buyer protections. Where a marketplace requires a return, refund, or other remedy, Vault 882 will follow the applicable marketplace requirements.
Why did an item disappear from a marketplace?
An item may be removed because it sold, was moved to another sales channel, became unavailable, was being updated, or was removed in accordance with marketplace requirements.
How do I know when new marketplace listings are added?
Join the Vault 882 email list for updates about new inventory and listings. You can also follow Vault 882 on social media for announcements and new-item updates.
Can I purchase an item at a market if I saw it online?
Possibly. Inventory may be moved between online marketplaces and in-person events. Availability is not guaranteed, and an item may sell before the event.
Why was an item canceled after I purchased it?
Because Vault 882 sells inventory across multiple sales channels and many items are unique, an occasional inventory conflict may occur. If an item is no longer available and Vault 882 cannot fulfill the transaction, the order may be canceled and any applicable refund will be processed through the marketplace according to its policies.
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Where can I shop Vault 882 in person?
Vault 882 participates in select markets, festivals, pop-ups, and other special events. Event dates and locations are announced through our website, email list, and social media.
How do I find out when Vault 882 will be at an event?
Join the Vault 882 email list and follow our social media channels for upcoming event announcements, dates, locations, and other event information.
What payment methods do you accept at markets and festivals?
Available payment methods may vary by event. Vault 882 accepts card payments at eligible in-person events, and cash may be accepted at select events.
Can I try items on before purchasing?
When the event setup and merchandise allow, customers may inspect or try on eligible items before purchasing. Availability may vary by event and item.
Can I hold an item while I shop?
Generally, no. Merchandise is available on a first-come, first-served basis and is not held unless Vault 882 specifically offers a hold for a particular event or promotion.
Can I negotiate prices at markets and festivals?
No. Vault 882 does not negotiate prices or accept offers, including at markets, festivals, and pop-up events.
Do you offer bundle discounts at events?
No. Vault 882 does not offer bundle discounts unless a specific event promotion states otherwise.
Are purchases made at markets and festivals returnable?
No. All in-person purchases are final sale, subject to applicable law. Customers are encouraged to carefully inspect merchandise before completing their purchase.
Can I exchange an item purchased at an event?
No. Vault 882 does not offer exchanges for in-person purchases, subject to any remedy required by applicable law.
Can I return an item because I changed my mind?
No. Change of mind, buyer's remorse, fit, sizing, color preference, or personal preference does not qualify for a return or exchange.
What if I discover a problem with an item after purchasing it?
Contact Vault 882 as soon as possible with details about the issue. We will review the situation and determine whether any remedy is required under applicable law.
Can I purchase an item online and pick it up at a market?
Only when Vault 882 specifically offers an event pickup option. Online marketplace purchases and in-person event purchases may have different fulfillment requirements.
Will everything listed online be available at the event?
No. Inventory brought to an event is selected based on the event, available space, merchandise type, and other logistical considerations. Online inventory is not guaranteed to be available at an in-person event.
Can I request that Vault 882 bring a particular item to an event?
Vault 882 does not offer specific item, brand, or size requests. Our event inventory is selected from the merchandise available at the time.
Are prices at markets and festivals the same as online?
Not necessarily. Prices may vary by sales channel because online marketplaces and in-person events have different fees, operating costs, promotions, and selling requirements.
Do you offer special event sales or promotions?
Vault 882 may offer special pricing or promotions at certain markets, festivals, or events. Any applicable promotion will be communicated at the event or through the promotional materials associated with that event.
What happens if an item sells at an event?
Once an item is sold, it is no longer available for purchase. Because many Vault 882 items are unique or limited quantity, we cannot guarantee that a sold item will be replaced.
Do you accept cash at every event?
Not necessarily. Accepted payment methods may vary by event. Customers should check the event information or ask at the Vault 882 booth for currently accepted payment methods.
Can I contact Vault 882 during an event?
Yes. Customers may speak with a Vault 882 representative at the event or use the contact information provided on our website.
Do you participate in private events or special shopping events?
Vault 882 may participate in private events, special shopping experiences, community events, and other opportunities. Availability varies.
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How can I contact Vault 882?
You can contact Vault 882:
Phone: (209) 317-8347
Email:customerservice@vault882.comFor marketplace purchases, you may also contact us through the messaging system of the marketplace where your purchase was made.
What are Vault 882's customer service hours?
Customer service is available:
Monday–Friday: 8:00 AM–6:00 PM
Hours may vary during holidays, special events, or scheduled closures.
When will I receive a response?
We make reasonable efforts to respond to customer inquiries during our regular business hours. Messages received outside of business hours will be addressed during the next available business day.
Response times may vary depending on the volume and nature of inquiries.
What is the best way to contact Vault 882 about a marketplace purchase?
For questions about an existing marketplace purchase, contact us through the marketplace where the purchase was made or email customerservice@vault882.com.
Please include your order number, transaction information, or item information when available.
Can I ask questions about an item before purchasing?
Yes. We encourage customers to contact us with questions about an item's condition, measurements, materials, photographs, or other listing information before purchasing.
Can I request additional photographs?
Yes, when reasonably practical. Because many Vault 882 items are unique, customers are encouraged to request any additional information they need before completing a purchase.
Can I request additional measurements?
Yes, when reasonably practical. We especially recommend requesting measurements for clothing, shoes, handbags, furniture, and other items where dimensions or fit are important.
Can I request a specific brand, size, or item?
No. Vault 882 does not offer specific brand, size, style, or item sourcing requests. Our inventory depends on the merchandise we are able to acquire.
Can I contact Vault 882 through social media?
Social media may be used for general communication. For customer service questions, we recommend contacting us by phone, email, or through the marketplace where your purchase was made.
Please do not send payment information or other sensitive personal information through social media.
What if I have a problem with my purchase?
Contact Vault 882 as soon as possible through the marketplace where you made the purchase or by emailing customerservice@vault882.com.
Please provide your order or transaction information and a description of the issue so we can review it.
We encourage customers to contact us directly so we can review the concern. Complaints involving marketplacepurchases may also be subject to the applicable marketplace's customer-service and dispute-resolution procedures.
What if I disagree with the resolution?
For marketplace purchases, customers may also use the applicable marketplace's customer-service or dispute-resolution process when available. Marketplace policies and buyer protections may apply.
Can I contact Vault 882 after business hours?
Yes. You may email customerservice@vault882.com at any time. Messages received outside our regular business hours will be reviewed during the next available business day.
How do I receive updates about new inventory?
Join the Vault 882 email list to receive updates about new inventory, listings, events, and other announcements.
How do I unsubscribe from the email list?
You may unsubscribe at any time using the unsubscribe option included in our marketing emails.
What information should I never send to Vault 882?
For your protection, never send your full credit or debit card number, security code, password, banking credentials, or other sensitive financial information through email, social media, or marketplace messages.
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Does Vault 882 sell authentic branded merchandise?
Vault 882 does not knowingly sell counterfeit merchandise. Branded and designer merchandise is evaluated before being listed, and we make reasonable efforts to identify merchandise that may be counterfeit or otherwise misrepresented.
How does Vault 882 evaluate authenticity?
Our evaluation may include examining the item's construction, materials, stitching, hardware, labels, markings, logos, serial or date codes when applicable, packaging, design characteristics, and other identifying features. Research and comparison with reliable reference information may also be used.
Are all designer items professionally authenticated?
No. Unless specifically stated in the listing, an item has not necessarily been authenticated by the brand, manufacturer, or an independent professional authentication service.
Do you guarantee authenticity?
Vault 882 does not knowingly represent counterfeit merchandise as authentic. When an item's authenticity cannot reasonably be established, we will not represent it as authentic.
Do you sell replicas or counterfeit items?
No. Vault 882 does not knowingly purchase, advertise, or sell counterfeit merchandise.
Will an authenticity certificate be included?
Not necessarily. Authentication documentation, certificates, receipts, or other supporting documentation are included only when specifically stated in the listing.
Are original receipts included?
Only when specifically stated in the listing. The absence of an original receipt does not by itself establish that an item is counterfeit.
Are serial numbers or date codes provided?
When applicable and visible, relevant serial numbers, date codes, model numbers, or other identifying information may be included in the listing or photographs. Some brands and product lines do not use serial numbers or have changed their identification systems over time.
Can I request additional photographs of authenticity details?
Yes. When reasonably practical, customers may request additional photographs of labels, markings, hardware, serial or date codes, stitching, or other identifying features before purchasing.
Does Vault 882 authenticate every vintage or antique item?
No. Vintage and antique items may be evaluated using available information about their construction, materials, design, markings, age characteristics, manufacturer, provenance, and other identifying features. Unless specifically stated, Vault 882 does not guarantee a precise manufacturing date or provenance.
Are antiques professionally appraised?
Not necessarily. Unless specifically stated, an antique or collectible has not been professionally appraised. Vault 882's listed price should not be interpreted as a professional appraisal or guaranteed market value.
Are gemstones and precious metals professionally certified?
Not necessarily. Unless specifically stated in the listing, jewelry has not necessarily been professionally certified or graded. Any known markings, materials, testing, certifications, or documentation will be identified in the listing when applicable.
What if I have a question about an item's authenticity?
We encourage customers to contact Vault 882 before purchasing if they have questions about an item's brand, markings, condition, or authenticity.
What if I believe an item I purchased is counterfeit?
Contact Vault 882 promptly through the marketplace where the purchase was made or by emailing customerservice@vault882.com. Provide the order information and supporting documentation or photographs available to you.
We will review the concern and handle the matter according to the applicable Vault 882 policy, marketplace requirements, and applicable law.
Does an authenticity opinion from Vault 882 constitute a professional authentication?
No. Unless specifically identified otherwise, information provided by Vault 882 regarding authenticity is based on our evaluation and research and should not be represented as an independent professional authentication or certification.
Can authenticity be guaranteed for vintage items?
Because vintage merchandise may have limited documentation and identification standards can vary by brand, manufacturer, age, and item type, Vault 882 will disclose the information reasonably available to us. We will not knowingly represent an item as authentic when we cannot reasonably support that representation.